Getting Started Guides
Step-by-Step Registration Guide
- Click on the "Register" button on the homepage
- Fill in your personal information including full name, email, and phone number
- Create a strong password (at least 8 characters with mix of letters and numbers)
- Upload a profile picture ( recommended)
- Provide emergency contact information
- Agree to the Terms of Service and Privacy Policy
- Click "Create Account" to complete registration
Finding Your Perfect Hostel
- Log in to your student account
- Browse available hostels on the homepage or search by location
- Click on a hostel to view details
- Select your preferred room type
- Choose your move-in date
- Click "Book Now" to submit your booking request
Payment Methods
Hostel Connect allows direct Mobile Money, and Bank Transfers, and.
Steps to Pay
- Go to your dashboard and click on "My Bookings"
- Find the booking you want to pay for
- Click "Book Room"
- Select your preferred payment method
- Follow the instructions to complete payment
Reporting Maintenance Issues
- Log in to your student account
- Go to your dashboard
- Click on "Report Issue"
- Select the issue category
- Provide a clear description of the problem
- Upload photos if possible
- Submit the report
Staying Safe in Your Hostel
- Always lock your room when leaving
- Use a lockbox for valuables
- Know emergency exits and fire extinguisher locations
- Save emergency contact numbers
- Report suspicious activity immediately
Emergency Numbers
Police: 191
Fire: 192
Ambulance: 193
Need Help?
If you need assistance, contact our support team:
Email: hostelconect@gmail.com
Phone: +233 54 708 1195
Hours: Monday-Friday, 9 AM - 6 PM
Response time: Within 24 hours
Frequently Asked Questions
Click the "Register" button on the homepage. Fill in your personal details including full name, email, phone number, and create a password. You'll also need to provide emergency contact information and agree to our terms of service.
Yes, we take data security seriously. All personal information is encrypted, we use SSL certificates, and we never share your data with third parties without your consent. Read our Privacy Policy for more details.
Click "Forgot Password" on the login page. Enter your registered email address, and you will receive a password reset link. Click the link and follow the instructions to create a new password.
You can reach our support team at:
Email: hostelconect@gmail.com
Phone: +233 54 708 1195
Hours: Monday-Friday, 9 AM - 6 PM
Response time: Within 24 hours
Yes, currently our system allows direct payment to the landlord account:
- Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money)
-Through Bank Transfer
Yes, log in to your account, go to "Profile Settings", and update your email address. You will need to verify the new email address before the change takes effect.
Yes, there is a non-refundable service fee of ₵50 for students. This fee covers account setup, verification, app maintenance, and access to our platform for finding your prefered hostels.
Use your registered email address to log in instead. If you forgot both, click "Forgot Password" and follow the process to recover your account. Your username will be included in the recovery email.
Log in to your dashboard, click on "Report Issue", select the category (plumbing, electrical, etc.), describe the problem, upload photos if possible, and submit. Your landlord will be notified and should respond within 48 hours.
Need More Help?
Our support team is here to assist you
Support Hours: Monday - Friday, 9AM - 6PM